Know the rules before account access
Our Legal notice explains who may access the account area, what details we need for phone verification, and how we use records connected with account activity. We may check payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account when matching a transaction to
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your account. These checks help us address disputed activity and protect account ownership, but they do not change the rule that access depends on local law. You should read the applicable policy text before opening an account, especially if you are accessing from Indonesia or while
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travelling. If a rule is unclear, use the policy contact route shown in your account support area and include the relevant account detail without sending a password. We can explain the applicable process, request clarification, or direct you to the policy text connected with your question.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.